Endura’s Privacy Policy
1. Introduction
Welcome to Endura! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, billing and shipping address, and payment information when you make a purchase or create an account.
- Account Information: Username, password, and purchase history when you register or log into your account.
- Demographic Information: Age, gender, and location data that helps us understand our customer base.
- Product and Service Information: Information about the products you purchase, including cycling, swimming, running gear, electronics, nutritional products, and supplements.
- Service Usage Information: Information about how you use our website, including IP addresses, browser type, and browsing history.
- Bike Repair Service Information: Details related to bike repairs, including the type of bike, repair history, and service requests.
- Group Events Information: Information about your participation in group events, such as registration details, event preferences, and feedback.
3. How We Use Your Information
Endura uses your information for the following purposes:
- Processing Orders: To process and fulfill your orders for products and services.
- Account Management: To create and manage your Endura account.
- Customer Support: To provide you with customer support and respond to your inquiries.
- Personalization: To personalize your shopping experience, including recommending products based on your interests and previous purchases.
- Marketing and Promotions: To send you information about promotions, special offers, and events related to triathlon products and services.
- Service Improvement: To analyze and improve our website, products, services, and customer experience.
- Event Management: To manage your participation in group events, including registration, logistics, and communications.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who help us operate our website, process payments, deliver products, and provide customer support.
- Event Partners: Organizations that collaborate with us to host group events, where necessary for event management and communication.
- Legal Requirements: When required by law or to protect the rights, property, or safety of Endura, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
5. Cookies and Tracking Technologies
Endura uses cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and personalize content and advertisements. You can control cookie preferences through your browser settings.
6. Data Security
We implement industry-standard security measures to protect your personal information. This includes using encryption technologies, secure servers, and access controls to safeguard your data against unauthorized access, alteration, or disclosure.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to legal requirements.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.
8. Children’s Privacy
Endura’s website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.
9. International Transfers
If you are accessing our website from outside [Country/Region], please be aware that your information may be transferred to, stored, and processed in [Country/Region], where our servers are located. By using our services, you consent to such transfers.
10. Changes to This Privacy Policy
Endura may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date at the top of this document. Your continued use of our website and services after such changes constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
- Email: [email address]
- Phone: [phone number]
- Mail: [physical address]
Thank you for choosing Endura for your triathlon needs. We are committed to protecting your privacy and ensuring a safe shopping experience.